"I have also worked with stupid people, at least I thought I had. I learned early in my career that all those stupid people really aren't stupid; some are just different. I had one lad assigned to my platoon in the Army (many years ago now) that really just didn't get it. Fitz was always wrong. That is, wrong until the day I finally figured it out. Fitz wasn't wrong - he saw the world differently than the rest of us. I learned that when someone made what looked like a stupid mistake to stop a minute and ask myself: "How would Fitz have done this?" I learned to look at the world through other's eyes when the situation called for it - all became better after that"
John made a great point. Sometimes the way we are looking at things, doesn't mean that's the way they are. We all learn differently, we all respond to different stimuli, we all see things differently then others from time to time. Does this make us stupid? No, I don't think so. Can it be challenging, yes, indeed. How we handle each of our relationships is a true work of art. We can't package up a, "one size fits all" leadership or teaching approach. That's why there are thousands of different theories and books on how to lead and on how to teach others.
To be good leaders, we have to understand how to adapt our style to that of how each of our people learn. I have found that most of the time, honey gets you more than vinegar, and that patience is the main ingredient required to teach others.
What are some ways that we can help our people learn or get better at a procedure or task?
- Communication: I've found times that when someone is not performing their job or task up to par it is usually due to the fact that the process wasn't properly communicated. Something got left out, or they where rushed through the process, etc..
- Learning style: Talk with the person and find out what ways help them learn the easiest. Some people are more visual, or they learn easier by doing it themselves, or by watching someone else demonstrate the process. Whichever way works, doesn't matter, just as long as the end result is accomplished, and that is the person learns what they need to know to be proficient at their task.
- step-by-step: Once the process or task has been properly communicated, I like to follow up by taking them through the process step-by-step, explaining the step and why it falls where it does. I also like to explain why the step impacts the rest of the process or which step has more effect on the rest.
- Have the expert show them: Whoever on your team has mastered the process or task, have them go through it with the person that's having the trouble. This helps the "expert" learn how to teach and mentor, while it allows the person having the trouble see how you want it to be accomplished.
- Have someone with a different teaching style teach them: There have been times in my career when I've not been able to teach or communicate properly with someone when trying to help them learn or get better at a task. I've often went to one of my peers and asked them to try and help the person get better. Having a different person explain, show and teach can often times make a world of difference.
- Have them write up a Standard operating procedure (SOP): Another good way to help someone learn a process, is to have them write their own operating procedure for the task. It helps them slow down and really look at each step. Often times it causes them to concentrate on the associated documentation with a more, fine tooth comb, approach. It also let's you see what they know about what they are doing in each step or task.
What are some of the ways that you have found that help other's learn a new task or process?
Related post: I know how, why don't you?
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