Thursday, December 23, 2010

The "supervisor"

I was out doing some Christmas shopping this afternoon. I was at Old Navy making a purchase and the young lady that was ringing me up was very nice and giving me very good customer service. As I have done on many occasions, I ask to speak to the manager or supervisor to tell them that the employee was very professional and provided me with excellent customer service. Now, USUALLY the manager or leadership tells me thank you for letting them know and for making the comment.

Not today, when I asked to speak to the manager, the girl looked to her right and said, "She is right here." pointing at the supervisor (I use that term lightly, you will see why in a moment) I then looked at the "supervisor" and said, " Your employee provided me with excellent customer service and I really appreciated it."
"supervisor" says, " I know, I was right here."
REALLY, I'm sure that my mouth dropped open at this point. I know that retail is not a very glamorous position for someone in their LATE thirties and you have come to the realization that this is it for you. No big title, no big house, you are a "supervisor"

Don't get me wrong, I don't fault anyone for working, especially in this day and age. But if your going to be in a Leadership position, please be a good example for your employees and better yet your companies customers.

Have you had bad customer service from someone in a Leadership position? Please tell us about it, share, learn and grow.

Merry Christmas

To My Readers,

I really appreciate all the support I have received in such a short time in writing this blog. It amazes me everyday that anyone comes here to read my posts when they have so many options. I have striven for a very real and truthful blog, I will continue to write in this manner for as long as there are people interested in reading my posts.

I want to wish everyone a very Merry Christmas and blessed New Year. I will continue to post on this blog, but I will not be posting full articles again until next Monday, the 27th due to the holiday season and the time required to attend to those festivities.

Thank you again for your support and loyalty. Please feel free to comment on any topics you would like me to cover or Leaders you would like me to write about. Additionally, if there is anything I can do to make this site better for you, the reader, please let me know.

Greg Farley, Voices of Leadership

Wednesday, December 22, 2010

The Ripple effect

"I am only one, but I am one.  I cannot do everything, but I can do something.  And I will not let what I cannot do interfere with what I can do."  ~Edward Everett Hale

As I mentioned in my article this morning I had two people in my career that stand out among many. The first was Michael Young.

The second one is James Anderson. Master Chief Anderson was a take charge and take care of the people kind of guy. I wasn't his biggest fan when I first started working with him, mainly because he pushed me hard. It seemed that no matter what I did, he wanted me to do it better. I remember talking to him about what I needed to do or improve on to make Chief Petty Officer. I was a First Class Petty Officer at the time. He told me, "Start acting like a Chief."

Impact a Life

~ I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~ Maya Angelou

Look at the picture to the right. One single drop of water released it's energy and look at the impact on the rest of the water. The energy released by that one drop of water is now passing throughout the rest. I'm gonna share how people have given me their time and energy. How it has impacted my life and those around me. So, go ahead and imagine what impact you could make by just one simple act.

Tuesday, December 21, 2010

Now this is an awesome award!

I had to mention this. There's a website called,  Please Fire Me , The site is where people come and vent as to why they want to be fired. If you find yourself bored or that you hate your job. Go on here, you'll feel much better. Oh here's the WHOLE reason for me writing this:
Please fire me. My department won a quarterly award. Our reward was a smiley face finger puppet for each of us.

Your the best Employee!
photoexpress | Roslen Mack

Going Nowhere

Photoexpress |Mary Keuffer
 Your team hears that there's a promotion available in the company. One of your team members was in the running but didn't get the promotion. They come to you and ask, "Why didn't I get the job?" What do you tell them? How can you take this moment and soften the blow while also rebuilding this worker into a more efficient and productive member of the organization. So that the next time they are up for promotion they get it. Read on

The illusion of communication

Global business with employees and customers all over the world. How do we ensure that what we are communicating is getting received in the proper context?

Monday, December 20, 2010

Gator nearest the boat

photoexpress  | Julie Balderston
 As leaders of our teams we are always looking to the horizons ,looking for trouble that may be a distraction or hazard to our teams vision or goals. This enables us the ability to steer clear of it or at least prepare for it. But what happens when suddenly you need to alter course?

What's keeping CEO's up at night?

photo | leo-blanchette
     IBM conducted research where they interviewed, face-to-face, 1,500 CEO's from across the Globe asking them several tough questions. The one common theme that was encountered about the ever changing landscape of business was that a good majority of CEO's felt ill-equipped to deal with the change and complexity of their markets and consumers.Three distinct insights arouse from this published report.

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